Remote Tech Support

Most of us would have faced this. Our not-so-tech-savvy parents living away need to do something complex on their machine - like install a web cam driver, or setup some app - and we want to help them remotely.

I found a reference to an approach on lifehacker using VNC to do just this and got it to work successfully with my folks in India.

http://www.raymond.cc/blog/archives/2007/04/05/free-and-easy-remote-access-with-vnc-reverse-connections/

Forwarding port on my router admin application was also easy, and didn't really require a special tool. Also important is to disable the port forward after the session is over.

Let me know if you guys need any help!